Welcome to our March Broker Newsletter - a new communication that I will use to keep you updated on news at Aviva.
With Ireland now experiencing more frequent storms it will reassure you to know that in 2019 Aviva paid out on over 96% of our property claims.
We continue to be there for our customers when it matters most and the Aviva Property Services team are on hand to repair and restore damaged properties in the event of a claim with a fantastic 95% customer satisfaction.
We also want to help our customers where possible to prepare for major weather events - our Risk Management guide to protecting buildings during windstorm contains lots of helpful information for businesses and you may wish to use some of the content in your own customer communications.
I'd also like to take this opportunity to assure you that Aviva has been monitoring the COVID-19 situation closely. Our primary responsibility is the health and safety of our customers, employees, and partners to ensure we can continue to provide critical services during this global event. Aviva's Chief Economist Jim Power writes in his blog this week about the challenges for the global economy and financial markets posed by COVID-19.
Thank you for your continued support.
Head of General Insurance Sales & Distribution