Firstly, we hope that you and your loved ones are well as you navigate through the many challenges that Covid-19 has brought to you and your customers. We in Aviva appreciate that this is an incredibly difficult time for families and businesses. We are here and committed to supporting you through this.
Last week we advised you on the details of our interim renewal process and promised to keep you updated on a regular basis. We are pleased to now respond to your feedback and queries and attach a second update on the service initiatives that we are introducing immediately.
Additional measures to support your customers
We realise the immense pressure that businesses are facing at present, as they attempt to deal with the impact of Covid-19, and we have taken a number of additional measures to support you and your customers, which include the following:
Flexibility on commercial renewals for April, May and June renewals.
Extensions on Monthly Premium Instalments providing a 30-day extension period to April 30th for those who are unable to pay their monthly instalment premium.
No need to notify us that an insured premises is temporarily unoccupied due to Covid-19 closure.
Providing rebates of any premiums that are due on cancellation of policies.
Working from home cover extensions.
Extra help for HSE and Healthcare workers
In recognition of the enormous pressure being placed on those working in the HSE, Aviva are supporting our HSE workers who are keeping us safe during the Covid-19 crisis.
We'll help to keep HSE workers on the road when they're working and travelling to/from work.
We're prioritising HSE worker claims.
We're protecting their belongings, so they don't need to worry if they're lost or stolen.
Measures include:
Free courtesy car provided to any HSE & Healthcare workers with an Aviva motor policy if their car is involved in an accident. A courtesy car will be provided until the car is repaired.
Priority repairs - claims for HSE & Healthcare workers will be prioritised.
Full protected NCD for HSE & Healthcare staff who have an accident while working/commuting.
Priority service for all HSE & Healthcare workers for duration Covid-19 crisis.
At Aviva, we have robust and tested business continuity plans in place and over the last few weeks, we have made detailed preparations for a number of specific Covid-19 scenarios. A significant number of our colleagues are working remotely, with small numbers working at our four office locations who remain supported and protected on-site.
Our priority remains the safety and welfare of our colleagues, customers and suppliers and the delivery of an efficient service to you.
These are challenging times for all but we will continue to support you in any way we can. We will closely monitor the guidelines and advice from the Irish Government and the HSE and will keep you informed of any new developments.
Thank you for your continued understanding and support and please stay safe.
Seán Boyle Head of General Insurance Sales & Distribution
Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651.
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