Dear Broker

 

We wrote to you on the 4th November 2022 to advise you of changes to our HomeChoice policy that come into effect from the 1st January 2023.

It has now come to our attention following the deployment of our updated HomeChoice policy wording that one policy Limit and one policy Excess were printed incorrectly in the January 2023 renewal run.

 

The error is as follows:

  • Contents in the open printed with a limit of €650 – this should be €1,000.
  • Escape of Water and Subsidence printed with an excess of €715 – this should be €1,000. This refers to Let Properties / Residential Investment Properties and Holiday Homes only.

This print error has already been fixed and any re-debited policies will print the correct limits and excesses in the renewal pack.

 

To ensure that no customers are negatively impacted, we will guarantee that the customer receives the most beneficial limit or excess should a claim occur under any of the covers noted above in their upcoming period of insurance. We will provide this guarantee regardless as to if the policy is re-debited or not.

 

Thank you for your continued support and if you have any queries about this, please contact your BDM or the National Personal Lines team by calling 1800 666 555 or by email at pi.ireland@aviva.com

 

Yours sincerely,


Stephen McGerr

Sales Director
Aviva Insurance Ireland DAC