Dear Broker

 

In March 2025, the Central Bank of Ireland (hereinafter “CBI”) published the revised Consumer Protection Code 2025. The revised Code comes into effect on 24th of March 2026 and is contained in two new regulations. The first sets out the Standards for Business and Supporting Standards for Business, which replaces the existing General Principles of the CPC. The second is the Consumer Protection Regulations, these regulations set out new and enhanced requirements across sectors and on a sector specific basis. The CBI have used the shorthand term “CPC 2025” to reference the two sets of regulations collectively. We intend to use the same shorthand term of “CPC 2025” throughout this communication.

 

The CBI’s revisions are extensive and full details of the CPC 2025 is available by clicking Consumer Protection Code. We strongly advise that you familiarise yourself with the new CPC 2025.

 

We would like to take the opportunity to remind you that under the Terms and Conditions of Appointment as an Insurance Intermediary of Aviva Insurance Ireland DAC or under the Terms and Conditions of Appointment for Members of Brokers Ireland, as an Insurance Intermediary of Aviva Insurance Ireland DAC that the definitions under “Consumer Protection Code” means the Consumer Protection Code 2012 and any amendments or replacements which occur from time to time is to be adhered to within the Terms and Conditions of Appointment. 

 

As Insurers, Brokers and Intermediaries, we are accountable for the various obligations and related regulatory frameworks in order to fulfil our responsibilities to comply with CPC.

 

There are some changes which we would like to particularly draw to your attention as they may have a specific impact on your business processes and/or on the obligations that you carry out on our behalf as documented in the Terms and Conditions of Appointment (Terms). These are shown in the table attached.

Please click  HERE   for details.

 

Thank you for your continued support. 

Kind regards,

Stephen McGerr
Sales Director

Aviva Insurance Ireland DAC