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Help in a Home Emergency Cover

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Help in a Home Emergency Cover now available as standard on Aviva HomeChoice policies

At Aviva we understand how upsetting damage to your home can be and how important it is that it’s dealt with immediately. We are delighted to announce that Help in a Home Emergency cover now comes as standard under our Aviva HomeChoice policy. Both your new and existing customers will get the added reassurance of this extra help when they need it most and it will be automatically included in their policy.

When will this change apply?

  • New business customers – All new business quotations entered on the system on or after the 01/04/2020 will automatically receive this cover as standard under the HomeChoice policy.
  • Renewing customers – All policies renewing on or after 01/08/2020 will also automatically receive this cover as standard. This is the earliest we can implement this change allowing for the renewal process and renewal regulations.

This cover will no longer be displayed as an Optional Extra. The cover will automatically be included as standard for both new and renewing customers on or after these dates, so you won’t need to manually request it.

What does Help in a Home Emergency cover provide?

Home emergencies can be stressful. Whether it’s a broken window, damaged door, burst pipe, blocked drain, oil leak, blackout, lost keys or storm damage, we’ll help get it fixed as quickly as possible.

Your customers will now enjoy the extra benefit of:

  • 24-hour access to a comprehensive emergency service, 365 days a year.
  • An emergency repair service to secure their home and prevent further loss or damage caused by storm or other emergency events.
  • Cover for the cost of a callout, labour and materials for an emergency repair of up to €250 per incident or €260 for broken glass in outside windows and doors which make their home insecure.
  • Overnight accommodation for up to four people (at a place of our choosing), with transportation provided from the insured’s home.
  • Up to 7 days’ furniture storage with transport to and from the storage facility.
  • Making urgent contact with a family member in Ireland or abroad in the event of an emergency.
  • Unlimited callouts each year.

The service is provided by MAPFRE ASSISTANCE Agency Ireland.

Full details of the cover, terms, conditions, limits and exclusions can be found in the HomeChoice policy booklet or by visiting Aviva Broker website avivabroker.ie.

We hope that your customers will enjoy extra peace of mind with this additional cover.
If you would like any further information, please contact:

  • your Aviva Business Development Manager (BDM)
  • our National Personal Lines Team on 1800 666 555 or pi.ireland@aviva.com.

Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at Building 12, Cherrywood Business Park, Loughlinstown, Co Dublin. D18 W2P5. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.

Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.

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