Dear Broker

I am writing to let you know about an issue that has arisen in relation to Full Cycle EDI private motor renewals that are set up on a part-pay basis, with the premium collected monthly over 10 months.    

 

The issue relates to instances where a renewal is confirmed on a part-pay basis, but the pop-up box on the system asking, “do you want to pay for this policy by direct debit?” is input incorrectly as “No”. 

 

In these instances, when the renewal confirmation is received by Aviva, the premium that is charged to the customer is the annual premium (full pay amount) divided by 10 monthly installments. As result, the monthly premium instalments are lower than expected.

 

A system fix to correct this issue should be included in the Rates Release that Applied will send to you at the end of September.

 

In the meantime, there is an action that you can take to ensure that the correct part-pay monthly premium is collected.

When accepting a part-pay renewal and the system displays the ‘pop up box’ asking ‘do you want to pay for this policy by direct debit’, please answer ‘Yes’ to this question.  

 

In the event your customer decides to discontinue paying the policy by direct debit, the Part-Pay Add-on must be removed on the ‘Add-ons’ tab.

 

Thank you for your support in ensuring the correct premium is collected. We apologise for any inconvenience that this may cause.

If you have any questions, please contact me directly or your Aviva Business Development Manager. 

 

Kind regards

Maeve Bambrick
Sales Support Manager

Aviva Insurance Ireland DAC| 3rd Floor | One Park Place | Hatch Street | Dublin 2

M: +353 86 2831982 |  maeve.bambrick@aviva.com