Important Communication - Consumer Insurance Contracts Act (2019)
Dear Broker,
We wrote to you on the 4 September 2020 in relation to the important piece of legislation, the Consumer Insurance Contracts Act 2019 (the “Act”), which impacts insurers, including Aviva, our customers and you our brokers.
In this communication, we set out what we require from brokers in order to comply with the requirements from this new legislation with two enclosed linked documents:
1. Aviva Terms of Business letter.
2. Customer insert for you to include in correspondence with customers who meet the legislation criteria.
We have updated the customer insert with our current Board of Directors and the signatory and would be grateful if you can use the attached with immediate effect. Please click here
In the meantime, we are progressing with the required changes to all of our impacted documents, systems and processes to include the requirements from the new legislation and are engaging with Inse-com to complete the necessary changes to shared services (such as the Applied broker software system) in the broker market.
We will continue to keep you updated, including providing you with customer information and supporting material to comply with the Act.
Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651.
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